Frequently Asked Questions

Delivery & Installation

Do you offer free delivery and installation?

Yes. All of our wooden dog kennels include free professional delivery and installation throughout mainland UK. Our experienced team will deliver your kennel, assemble it on-site, and ensure everything is fitted to the highest standard. You only pay a deposit to secure your order—we don't require full payment upfront like many competitors.

What is the waiting time for delivery on galvanised panels?

Next-day delivery is available in most cases, as we maintain large quantities of stock at our Cheshire facility. For wooden kennels with professional installation, lead times vary by range and customization—our sales team will confirm your specific delivery date when you place your order.

Can I choose a delivery day for my product?

Yes. In most cases you can select a delivery date that suits your schedule. We'll work with you to arrange a convenient time for delivery and installation.

Product Quality & Guarantees

What guarantee do your wooden kennels come with?

All of our wooden dog kennels are backed by a 15-year anti-rot guarantee against rot, fungal decay, and insect attack. Our Thermal Dog Kennels feature an even longer 20-year guarantee on the insulated structure. This reflects our confidence in the superior materials and craftsmanship we use.

Why are Kennel Store kennels better than cheaper alternatives?

We don't build to a price point; we build to a standard. Our kennels feature up to 32% thicker framework than budget alternatives, providing greater structural strength and longevity. We use extra-thick Tanalised pressure-treated timber, tongue-and-groove roofing (not rough timber), heavy-duty felt, raised insulated floors, and a superior overlap timber system that prevents board popping. While cheaper kennels cut corners to hit a lower price, ours are designed to last decades.

Are your kennels weatherproof?

Absolutely. All wooden kennels are constructed from Tanalised architectural timber with a 15-year anti-rot treatment, engineered to withstand the British elements without further maintenance. Sleeping areas and runs are raised on plastic feet to allow water drainage and protect against damp. Our Thermal range adds high-density insulation and draught-proof seals for year-round comfort.

Materials & Construction

Do I need a concrete base for timber kennels?

Yes, we strongly recommend a level concrete base. A solid, square foundation ensures correct assembly and alignment, maximizing the lifespan and functionality of your kennel. It also prevents ground moisture from affecting the structure and makes cleaning much easier.

What panel bar spacing do I need for my dog?

Bar spacing depends on your dog's size and temperament. Generally, larger dogs suit wider bar spacing, while smaller dogs require narrower gaps to prevent escape. For dogs prone to chewing or with aggressive tendencies, we recommend mesh panels for added security and durability. Our sales team can advise on the best configuration for your specific breed and needs.

What tools or accessories do I need to set up a galvanised panel run?

In most cases, a 13mm spanner or adjustable wrench is all you need to bolt the panels together. Our galvanised systems are designed for straightforward assembly.

Customization & Sizing

Can I customize my kennel?

Yes. We offer bespoke kennel solutions tailored to your specific requirements, including custom dimensions, multi-dog configurations, and specialized features. Contact our Cheshire-based sales team on 01270 212193 to discuss your needs.

Which kennel range is right for my dog?

The right kennel depends on your dog's size, breed, activity level, and whether you need single or multi-dog housing. Our team has over 20 years of experience advising customers—from pet owners to the RSPCA, Guide Dogs for the Blind, and MOD Police. We're happy to recommend the best solution for your situation.

Payment & Returns

When do I pay for my goods?

Unlike many suppliers who demand full payment upfront, we only require a deposit to secure your order. The balance is due prior to dispatch of goods, giving you greater financial flexibility and peace of mind.

Can I return goods?

Yes. All standard products can be returned within our returns policy, though carriage costs remain payable. Bespoke or custom-built orders cannot be returned due to their tailored nature. Please review our full returns policy or contact us for specific queries.

What if my order is out of stock?

We'll notify you immediately if any item is unavailable. However, we maintain extensive stock levels across all ranges to minimize delays and ensure prompt delivery.

Maintenance & Care

Do your kennels require ongoing maintenance?

No. Our Tanalised pressure-treated timber is engineered for long-term durability and does not require painting, staining, or re-treatment. Simply clean the kennel periodically with water and mild detergent to keep it in top condition.

Can I move my kennel to a new property?

Yes. Our wooden kennels are designed to be movable from property to property, making them a flexible long-term investment if you relocate.

Still Have Questions?

Our expert team is here to help. Call us on 01270 212193, email us via our Contact page, or browse our full range of professional dog kennels.